Our Complex Care Service
With growing pressures on NHS and social care services, Health Now provides safe, responsive and high-quality support to deliver better outcomes for people with a wide range of complex needs. Working with local authorities, Integrated Care Boards (ICBs), healthcare professionals, families and individuals, we provide tailored care packages within hospital, community and home settings, promoting independence, reducing risk and enhancing quality of life.
Our expertise spans complex physical health needs, mental health, neurodevelopmental disorders, acquired brain injuries and learning disabilities. We can support individuals requiring specialist clinical interventions, including PEG feeding, tracheostomy care, catheter care and wound management, alongside their wider care and support needs.
Using a Consistent, Evidence Based Approach
We provide an end-to-end service comprising of:
Who do we Support?
We are specialists in Mental Health but we can support a wide range of needs including, but not limited to;
Our clinical team conducts comprehensive assessments in collaboration with individuals, their families, carers and existing healthcare professionals. This enables us to understand each person’s individual needs and develop a safe, appropriate and person-centred care package, with clear care plans and risk assessments supporting the delivery of their care.
Health Now provides individualised care packages for young people over the age of 13 and adults, including those aged over 65, who require community-based support for physical health, mental health, cognitive or multiple complex needs. We can support individuals with co-existing conditions and multiple diagnoses, subject to our clinical assessment and acceptance criteria.
Through our clinical expertise and person-centred approach, we can provide safe and compassionate support for individuals with higher-level, complex and multiple care needs, helping them to live as independently and comfortably as possible.
Nursing-Led Care
We provide nurse-led care packages tailored to the individual clinical and personal needs of each person we support. Our Registered Nurses provide clinical oversight, helping to ensure care is delivered safely, effectively and in accordance with agreed care plans and clinical requirements.
Our nurses undertake comprehensive assessments, develop and review care plans and risk assessments, and provide clinical guidance and supervision to the care teams supporting each individual. We work collaboratively with families, healthcare professionals and the wider multidisciplinary team to provide coordinated, person-centred care.
Homecare
At Health Now, we believe the best place for people to recover is at home. We aim to provide secure, safe and effective care within people’s own homes or local authority sourced accommodation. Your care plan will be nurse led by nurses who follow Nursing and midwifery council guidelines. As part of care planning, we can conduct initial assessment ensuring the service is set up correctly from the start of the placement. We can make recommendations on reasonable adjustments to the home to ensure service users can stay where they feel most comfortable and secure. Our team of nurses will support with identifying the necessary care plan to manage in the community.
Crisis Support
Health Now prioritises flexibility and adaptability to cater to the unique needs of service users. Our services are available as short-term and interim solutions for crisis intervention, providing crucial support to individuals facing placement breakdowns or transitional challenges in the event of safeguarding issues. We understand the importance of seamless transitions and we can offer initial assessment and decisions on care and support within 72 hours and have staff in place within 24 hours of accepting the referral.
Respite Care
We specialise in delivering personalised support to the meet the unique needs of multiple diagnosis or complex support needs. Our respite care services are designed to provide much-needed relief for both individuals and their caregivers, to reduce the risk of placement breakdown. Whether in the comfort of their own home, within the community, or through overnight stays facilitated in collaboration with local authorities, we ensure flexible and comprehensive support solutions to meet the diverse needs of those we serve.
Children’s packages
We provide high-quality, tailored homecare packages for children and young people with complex medical, physical, safeguarding and emotional needs. Our compassionate and highly skilled team works collaboratively with local authorities, commissioners, families and healthcare professionals to deliver person-centred care that promotes independence, well-being, and safety. Our services are designed to meet the unique needs of each child ensuring they thrive in a nurturing and supportive environment.
Personal Care Service
We are committed to providing high-quality, person-centred personal care that empowers individuals to live with dignity, comfort, and independence. Our team of compassionate care workers offers tailored support in daily activities, including hygiene, mobility, and meal preparation, all delivered with respect and sensitivity. We prioritise your recovery needs and ensure care that meets your unique needs and preferences. Let us be your trusted partner in care.
Hospital Discharge to Community Transition
Our seamless hospital-to-community transition services for people with mental health needs and physical health needs are designed to support individuals in returning home or to a community setting with confidence and care, from a long hospitalisation, feeling institutionalised or finding the right care package.
We provide tailored care plans, ongoing support and coordination with healthcare professionals to ensure a smooth recovery process. Our dedicated team works closely with you and your family to manage complex medical, emotional, and practical needs.
Complex Physical Health Care
Health Now provides specialist, person-centred care for children, young people and adults living with complex physical health and clinical needs. Our nurse-led approach enables individuals to receive safe and effective care within their own home or community, promoting independence, maintaining quality of life and, where appropriate, supporting a safe transition from hospital into the community.
Our appropriately trained and clinically supported care teams can support a range of complex physical health needs and interventions, including PEG feeding and enteral nutrition, tracheostomy care, catheter care and wound management. Care is planned around the individual, with appropriate care plans, risk assessments and clinical guidance in place.
We recognise that complex care needs do not always fit neatly into one category. Where an individual has a combination of physical health, mental health, cognitive or neurodevelopmental needs, we take a holistic approach to understanding their requirements and developing a care package around the individual.
